To create greater value for the Organisation and its staff.
To ensure that all travel companies and operators organising group tours to Italy are aware of the fact that Michelangelo International Travel (M.I.T.) is the leading player on the market.
OUR CORPORATE POLICY
M.I.T’s company policy sets the following operational, tactical and strategic objectives:
The commitment of the business is defined by the setting, implementation, testing and continuous improvement of management structures and processes with regard to risk reduction, prevention of errors and analysis of apparent shortcomings through Risk Based Thinking. This is preceded by a detailed analysis of the overall organisational environment and of the expectations of all concerned parties and processes involved.
The Michelangelo International Travel Management System is based on the following principles:
Requires a total focus on the client in order to understand their present and future needs, to be aware of their demands, and to ultimately exceed expectations.
This guarantees the allignment of goals and principles with the internal environment and ensures that all staff feel part of, and are committed to, the defined company objectives.
Active Participation of all Persons
The active participation of all staff is the basis for effective Company activity in the form of daily client contact, as well the achievement of improved quality measures to achieve the Company objective.
This serves to achieve the expected results with greater efficiency.
The Company constantly strives to achieve improvements in efficiency and effectiveness through the identification, interpretation and control of all the business processes.
Fact-based Decision Making Processes
Effective decision-making is always based on the logical and intuitive analysis of real-time data and information.
A relationship which brings mutual benefits for all parties involved also increases the ability on both sides to create added value.
Application of these principles helps the individual to maximise their potential through the inclusion and awareness of all participants, so that they see themselves in the position of both the client and supplier.
Management is responsible for the effective communication of Company Policy, to ensure its application by all concerned, and to set new quality goals each year.