Quality assured - You can rely on us.
Our quality management procedures have been ISO 9001 : 2008 accredited by TÜV Nord since 2009 and are reviewed and reassessed annually. This year we gained the ISO 9001 : 2015 quality management certification. All our processes - from our first offer to the satisfaction check-up during the trip - have been examined, refined and approved. Quality Managers in all departments control our operation continuously, thus ensuring a consistent high standard of service.
We are there by your side - Your success is our success, that is what we stand for.
We are committed to the complete success of your tours taking care of the details and always striving to be one step ahead. Our team will take the time to understand your business and your customers, and will tailor our products and services to your individual requirements.
We assume responsibility - With Michelangelo you are not alone.
Of course things can go wrong but we always do our utmost to minimise the risk of any problems arising. However, if something does go wrong, we do not shirk our responsibilities and are right with you, seeking an effective solution to any problem.