Michelangelo - Internationel Travel

BOOKING GENERAL CONDITIONS

M.I.T. is an Incoming Tour Operator (hereafter called M.I.T.) for Italian travel services based in Italy and offers travel companies (hereafter called THE CLIENT) these services for the preparation of their own group travel packages. Trips with 10 or more paying guests count as groups. The following booking conditions apply to all services.

I. Issuing of the contract and contractual services

Insofar as the offers submitted by the THE CLIENT are accepted by M.I.T., a booking confirmation of the offered and requested travel services will follow from M.I.T. The offers are subject to availability at the time of booking by the THE CLIENT. A contract between M.I.T. and the THE CLIENT of the group trip concerning the booked services first comes into being with a written booking confirmation from M.I.T. A contractual affiliation between individual customers of the THE CLIENT and M.I.T. is not created through this process. The extent of the contractual services arises from the service descriptions in the catalogue as well as from the statements in the booking confirmation. Additional agreements (changes, additions, special requests, etc.) require an express written confirmation from M.I.T. If an express written confirmation does not follow the booking confirmation, the wishes expressed in the booking correspondence are to be handled only as nonbinding wishes, for whose granting no guarantee can be given.

II. Payment of the trip price / special lien

For trips listed online, unless arranged otherwise, 50% of the whole bill is due to M.I.T.  60 days before the departure date of the group. The balance should be received in full into our bank account at least 14 days before arrival.

Should  payment not be made punctually before the start of the  trip, the performance of the booked services is not  guaranteed. In this respect, a special lien, which can  be exercised at any time, appertains to M.I.T. until the  trip price has been fully paid. Customized trips may have different terms of payment and they will be indicated in the proposal.

III. Cancellation

A partial cancellation of the booked travel services is possible at any time - as long as the total number of participants does not drop below the minimum required, even for part of the trip. The cancellation is without penalty up to 60 days before the start of the journey. A booking fee will not be charged. In the case of a cancellation up to 59 days before the start of the trip, the following penalties are to be paid:

59th -30th day before the start of the trip: 10 % of the trip price

29th – 14th day before the start of the trip 50% 

13th – 5th day before the start of the trip: 90 % of the trip price

5th or less day before the start of the trip: 100% of the trip price

A partial cancellation of certain services or in regards to individuals is possible up to 30 days before the departure of the trip. In these cases, the remuneration is then to be paid out of the cancelled part of the trip price.

However, if a partial cancellation results in the number of participants dropping below the minimum  required, the entire trip must be cancelled. In case of no-shows, the entire trip price must be paid under all circumstances.

The above cancellation terms are valid unless otherwise noted on the proposal.

IV. Non-claimed services

When a trip is undertaken, but the booked services are  not fully utilised, M.I.T. retains its full entitlement. However, M.I.T. will try to obtain the saved expenses for the non-claimed services from the service providers. These savings will be forwarded to THE CLIENT only when M.I.T. is reimbursed by the service providers. M.I.T. cannot be held responsible for changes that are not within the control of M.I.T. M.I.T. promises under all circumstances to find the best possible alternative solution.

V. Minimum number of participants

The minimum number of participants for all offered trips amounts to 10 people, except for when a different minimum number of participants is explicitly mentioned in the offer and in the booking confirmation. If the minimum number of participants is not reached, and the trip is not cancelled within the agreed date, payment must be paid to cover the cost of the minimum number of participants.

VI. Free places

The costs for the group trips include a free place for the coach driver or tour guide (with a minimum of 18 paying guests) in a single room, the second free space is granted sharing a double room as from 35 paying guests. This rule is only valid for trips published online. Otherwise the conditions stipulated in the offer apply.

VII. Travel service

THE CLIENT is accountable itself for the support of the trip by a tour guide, to the extent that a tour guide provided by M.I.T. for the whole or part of the trip was not expressly mentioned in the service description. Insofar as a “tour guide for the entire trip” is advertised, a professional tour guide is included, who can confer cultural and historical information as well as information about the customs and traditions in the region.

VIII. Guarantee - Remedy

Should, from the viewpoint of THE CLIENT, the travel services be deficient, this is to be reported immediately to M.I.T., so that the deficiencies can be examined and, if necessary, remedial action can be taken. Should the booked services also include a tour guide, any deficiencies may also be  brought to the attention of the tour escort.

IX. Liability

The tour operator carries the guarantee liability with regards to the participants of the trip. M.I.T. is solely liable if a  fault of M.I.T. or its service providers is present. Should damages be neither wilfully nor recklessly caused by M.I.T.  but solely by fault of a service provider,  M.I.T.’s  liability, excluding the case  of physical injury, is limited to three times the price of the trip  of the affected participants. Criminal liability claims remain unaffected.


X. Compliance with legal regulations

THE CLIENT is responsible for information and compliance with the respective legal regulations, especially the passport, customs, foreign currency, inoculation and visa regulations, for the participants booked by the THE CLIENT.


XI. Competent court of jurisdiction

The competent court of jurisdiction for M.I.T. is Trento.

XII. Invalidity of a travel condition

Should any of the above-mentioned travel conditions be ineffective or invalid, this does not result in the invalidity of the entire travel contract.

XIII. Mileage data

All information relative to distances are calculated on an approximate basis. Michelangelo cannot be made accountable for inexact calculations.

XIV. Contracting partner

The contracting partner for the travel services booked with M.I.T. is: 

Michelangelo International Travel s.r.l.
Via Monte Misone - 38066 Riva del Garda
Tel. 0039 0464 571111 • Fax 0039 0464 520417

Force Majeure

We plan our trips with a lot of caution and foresight, however, unfortunately not everything can be anticipated. Please note that we cannot be held responsible for force majeure such as incidents caused by the weather, traffic jams, strikes and other events beyond our control

Accuracy of the information

We have tried to provide full and accurate information in our catalogues. However, we do not accept liability for information that could in any form be incorrect or incomplete. This refers, among other things, to specified admission prices and other information, that could change in the short or long term, or have already changed. Reproduction, even partially, is only allowed with permission from Michelangelo-Travel s.r.l.

Booking Conditions

Calendar // September 2010 - December 2011